• CONTACTLESS PICKUP IN REGINA or SHIP WORLDWIDE

ANSWERS TO YOUR QUESTIONS

Shopping Information

I'M LOOKING FOR A CUSTOM PRODUCT THAT'S NOT ON YOUR WEBSITE, WILL YOU MAKE IT?
Custom requests are ALWAYS encouraged, and we will let you know right away whether it's something we can take on, or if there is another company that might be better suited for you. 
I HAVE A PICTURE OF SOMETHING I LIKE, WILL YOU MAKE IT EXACTLY THE SAME?
We treat every design made by a company as trademarked whether it is or isn't, and exact copies take away from our own unique style. When presented with another companies photo we take the theme or message and make something all new just for you using Sticks & Doodles own set of fonts, layouts, and designs. 

*if you're really set on an exact design we strongly recommend purchasing from the original artist/company. It's AWESOME that you want to support local, but exact copies are strongly discouraged in our industry. 
DO YOU MAKE BOARD GAMES OTHER THAN CRIB?
Not at this time. 
CRIB BOARDS ARE SOLD OUT, WHEN WILL THEY BE IN STOCK AGAIN?
Due to a shortage of the walnut we use for crib boards there is limited stock. When we get some in we will post on social media prior to making them available online! 
DO YOU HAVE LOCAL PICKUP?
We offer contactless local pickup right here in Regina Saskatchewan! 
DO YOU SHIP? 
We ship most products worldwide! 
DO YOU HAVE A STOREFRONT?
Not now, but in the future....
WHAT TAXES DO YOU COLLECT?
We collect PST & GST in Saskatchewan, GST in Canada, and no tax elsewhere. International purchases may be subject to duties when crossing the border so make sure to read up on your countries guidelines prior to ordering.
HOW DO I TRACK MY ORDER?
If you selected a shipping method that did not indicate "no tracking" then you will receive a tracking number from us when your package is shipped!

Ordering

HOW DO I PLACE AN ORDER?
New to purchasing online? No problem! Once you find something you like and add in any available personalization you are going to "add to cart". You can add as many products as available to your cart! 

Once you're ready, click the cart icon and select "checkout". At checkout you can select FREE local pickup or Shipping. Plug in your address and payment information and click submit to place your order. 
WHAT PRODUCTS ARE PROOFED AND WHEN WILL I RECEIVE IT?
Any product that requires you to choose custom fonts, colours, or layouts will be sent a proof prior to production. Products with custom text but no design choice will not receive a proof. 
WHAT HAPPENS IF I DON'T RECEIVE A PROOF EMAIL WITHIN 3 BUSINESS DAYS?
Please contact us. We will attempt to email a proof three times over the course of a week before proceeding with the version that we feel is best. The message may have gone to a junk email box or stopped by a strong email security system. 
IS BUYING ON-LINE SAFE?
We run our website on the Shopify platform, which also hosts big companies like Heinz, Penguin Books, BBC, and Red Bull. Shopify is a world leader in payment processing and internet security and all of your data is protected. 

Other

WHAT STEPS ARE YOU TAKING TO KEEP CUSTOMERS SAFE DURING COVID?
We have employed a contactless pickup appointment system to allow safe product pickups during the COVID-19 pandemic. When your product is ready you will receive a pickup notification along with a link to book a time and instructions for contactless pickup. 
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
Not at all, but creating one allows you to view past orders and save things you like!
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