Refund Policy

Returns & Exchanges Policy

We are proud of the products we craft and always stand behind their quality. 

If you have an issue with your order for one of the follow reasons, please notify us within 15 days so we can discuss a replacement or refund. 

1. The products in your order were broken, damaged, or defective

2. There were items that were ordered that were not included in your order

3. Your order is incorrect (size, colours, text, etc)

4. You feel the product was promoted incorrectly or differently from what was described. 

Due to the nature of personalized products, the following cannot be used as a reason to return personalized, or customized items. 

1. Requesting a refund after 15-days of of receiving your order

2. You no longer need the product, or have changed your mind about the order

3. You made an error with your order (size, colours, text etc) *note - if this is the case please contact us anyways and we will see how we can help

4. The product is damaged due to improper handling, or in any other way that is not related to the delivery of the product. *note - always contact us anyways, as damage such as broken lettering on can be fixed

Non personalized or customized products *ready made* can be returned in the original packaging with a receipt. As our products are in other stores in the city, we require a proof of purchase with your order. Consider giving our team your name and phone number when you order so you're order is saved in our system. 

Christmas Return & Exchange Policy. 

December 23rd is the last day to return or exchange Christmas themed merchandise, along with all ornaments & tags until January 15th (which is outside of the return window for products purchased before Christmas. This is to prevent the practice of "decorating and returning". If you received multiple of the same ornaments as gifts and would like to exchange one for a similar in-stock ornaments please contact us. In addition, all products that have a year become final sale on December 23rd of that year. 

To request a refund please contact us at Provide as many details and photos as possible. 

If for any reason you are not satisfied, there is a problem, or your item arrived damaged, please contact us directly at

Important - As we get close to Christmas, Free Lettermail shipping will become:
"May Arrive After Christmas - Free Untracked Lettermail" - Choose Pickup, Delivery, or Tracked to Guarantee Christmas Arrival

Products with this shipping method may not be returned if they arrive after Christmas. Use this shipping method at your own discretion. 

Seasonal Products

Final Sale as of the date of their holiday. This includes Valentine’s, Easter, Halloween, & Christmas Collections

Refunds (if arranged with us)

Some banks handle refunds differently on your credit card's online banking. Authorized transactions may show two charges, or two refunds. Once the transactions move to the statement they will correctly show the amounts in the transactions.