(Quote Request) Custom Ornaments

About Our Ornaments

Ornaments can be 3D Painted, Engraved, Printed, or a combination of multiple types. All hardwoods used are sustainable and harvested from North American trees. Each one comes individually packaged.

Custom Ornaments typically turn around in 2-6 weeks, depending on the complexity of the design and the total number, but rush options are available.

How Pricing Works

We calculate the price based on the complexity of the ornament . Factors that affect complexity include the number and size of individual pieces of wood, the number of paint colours, the engrave time, the design complexity, and the artist's skill level required to create it (the most detailed pieces are always made by our senior makers). 

If a custom design is required and you are ordering less than 20 pieces, we may charge $100-$250 for the design, depending on its complexity. 

Ordering Process

After you submit your quote, we will contact you within 5 days with pricing for your project! There are dozens of ways to turn a design into an ornament or magnet, and we are happy to share different ideas and options with you. 

We have a few different options for deposits & payment terms and will share those when we send over your quote. 

Finally, once the quote is approved we will send you a professionally designed digital mockup to approve or revise. 

Have Your Own Design?

Feel free to send it our way! Some designers worry that their flat graphics won't work on our products, but you'd be surprised at what we can do. 

Note - Due to the nature of custom pieces, discount codes cannot be used. But you may use gift cards if you have them. Please email hello@sticksanddoodles.com if you have any questions!

Sticks & Doodles was founded in 2020 by Kyle & Danelle Moffatt in Regina Sk, with the desire to create beautiful custom signs for the most important moments in people's lives!

Since then, we have created thousands of signs & ornaments, and in 2022 opened a store / shop and brought on a team of artists to help us create more special pieces for people celebrating life's big milestones.

Guarantee

We guarentee the high quality of every handcrafted product produced in our space! If you have a question, or want more information, please email us at hello@sticksanddoodles.com

Product Care

We use the highest quality woods & paints, but wood is wood and you will want to avoid excess moisture on your artwork. If have a problem and need touch up paints or guidance on fixing something that was accidentally damaged please message us!

Local Pickup

All products can be picked up from our store at 595 Henderson Drive in Regina

Local Delivery

If you're in Regina, White City, or Pilot Butte you can choose local delivery at checkout!

Shipping

Shipping is available worldwide through Canada Post. We offer free lettermail shipping on many of our small items, and you can choose tracked for all signs! The estimated delivery time is automaticaly updated by Canada Post at checkout

Social Media Sharing

Please feel free to tag @sticksanddoodles when sharing your items on social media! We will do our absolutly best to share them on our pages.

We are so proud of the work we do and proudly guarantee it's quality.

If you have an issue with your order for one of the follow reasons, please notify us within 15 days of receiving it so we can discuss a replacement or refund. 

1. The products in your order were broken, damaged, or defective

2. There were items that were ordered that were not included in your order

3. Your order is incorrect (size, colours, text, etc)

4. You feel the product was promoted incorrectly or differently from what was described. 

Due to the nature of personalized products, the following cannot be used as a reason to return personalized, or customized items.

1. Requesting a refund after 15-days of receiving your order

2. You no longer need the product, or have changed your mind about the order

3. You made an error with your order (size, colours, text etc)
Please contact us anyways as we can often easily fix the mistake!

4. The product is damaged due to improper handling, or in any other way that is not related to the delivery of the product.
Please contact us anyways as we can often easily fix or guide you on fixing any damage!

Non personalized or non customized products *ready made* can be returned in the original packaging with a receipt. As our products are in other stores, we require a proof of purchase with your order. Consider giving our team your name and phone number when you order so you're order is saved in our system. 

Christmas Return & Exchange Policy. 

December 23rd is the last day to return or exchange Christmas themed merchandise, along with all ornaments & tags until January 15th (which is outside of the return window for products purchased before Christmas. This is to prevent the practice of "decorating and returning". If you received multiple of the same ornaments as gifts and would like to exchange one for a similar in-stock ornaments please contact us. In addition, all products that have a year become final sale on December 23rd of that year. 

To request a refund please contact us at hello@sticksanddoodles.com. Provide as many details and photos as possible. 

If for any reason you are not satisfied, there is a problem, or your item arrived damaged, please contact us directly at team@sticksanddoodles.com

Important - As we get close to Christmas, Free Lettermail shipping will become:
"Free Untracked Lettermail - (May Arrive After Christmas. Choose Pickup, Delivery, or Tracked to Guarantee Christmas Arrival)"

Products with this shipping method may not be returned if they arrive after Christmas. Use this shipping method at your own discretion. 

Seasonal Products

Final Sale as of the date of their holiday. This includes Valentine’s, Easter, Halloween, & Christmas Collections

Refunds (if arranged with us)

Some banks handle refunds differently on your credit card's online banking. Authorized transactions may show two charges, or two refunds. Once the transactions move to the statement they will correctly show the amounts in the transactions.